/* -- The root styles must go in the element of the structure with the name "Menu". --*/

/* The styles are applying to the last menu item and giving it the button styles, you can change the background color value to the one you want instead of "var(--neutral)". */

.header-1__menu {
  /* Selecting only the children of "bricks-nav-menu". */
  > .bricks-nav-menu-wrapper > .bricks-nav-menu > .menu-item{
    /* The styles will apply only to the child of the last element with the class "menu-item".  */
    &:last-child a {
      background-color: var(--primary);
      color: var(--primary-ultra-light);
      padding: var(--space-xs) var(--space-m);
      border-radius: var(--radius-xs);

      /* Button hover style */
      &:hover {
        background-color: var(--primary-hover);
        color: var(--white);
      }
    }
  }
}
K11 - pioneering "The Art Mall" retail and cultural complex in Hong Kong, partnering with The Clienteling Academy to become a centre for clienteling excellence

K11 Concepts Limited

Background

K11, known as “The Art Mall,” is a pioneering retail and cultural complex in Hong Kong that uniquely integrates commerce with art and innovation. Designed to inspire creativity and foster community engagement, K11 features rotating art exhibits, installations, and collaborations with local and international artists, transforming the retail space into a vibrant cultural hub.

By merging retail, art, and sustainability, K11 not only redefines the shopping experience but also positions itself as a leader in the evolution of modern retail spaces, appealing to consumers who seek more than just products but an enriching cultural experience.

The Clienteling Academy was appointed as the trainer to support K11 in becoming a centre for clienteling excellence.

Results

As a result of the training at K11, team members have significantly enhanced their skills in customer engagement and service excellence.

The training program emphasised the importance of integrating art and culture into the shopping experience, equipping staff with the tools to create meaningful connections with visitors.

Participants learned to effectively communicate the unique offerings of K11, from its diverse array of high-end brands to its innovative art exhibits.

Client Testimonial

What I found most valuable was the focus on developing a customer-centric mindset, with insightful sharing and practices from The Art and Science of Clienteling™. I would recommend this workshop to anyone looking to elevate their clienteling skills and drive greater loyalty among their customer base.

Manman
Head of Talent Development