/* -- The root styles must go in the element of the structure with the name "Menu". --*/

/* The styles are applying to the last menu item and giving it the button styles, you can change the background color value to the one you want instead of "var(--neutral)". */

.header-1__menu {
  /* Selecting only the children of "bricks-nav-menu". */
  > .bricks-nav-menu-wrapper > .bricks-nav-menu > .menu-item{
    /* The styles will apply only to the child of the last element with the class "menu-item".  */
    &:last-child a {
      background-color: var(--primary);
      color: var(--primary-ultra-light);
      padding: var(--space-xs) var(--space-m);
      border-radius: var(--radius-xs);

      /* Button hover style */
      &:hover {
        background-color: var(--primary-hover);
        color: var(--white);
      }
    }
  }
}
William Grant & Sons - distinguished family-owned distillery, creators of Glenfiddich and The Balvenie, partnering with The Clienteling Academy as trainer and experience auditing partner
"Gogo blends strategic clarity with deep empathy. She helped reframe our business model and reminded us that true luxury lies in human connection. She turns clienteling into an art form."
William Grant & Sons
Global Distillers Library Manager
Learn how we helped William Grant & Sons increase client retention
The Clienteling Academy is selected by K11 as a partner to deliver clienteling training to achieve customer excellence.
"What I found most valuable was the focus on developing a customer-centric mindset with insightful sharing & practices from Gogo. Recommend this workshop to anyone looking to elevate their clienteling skills and drive greater loyalty among their customer base."
K11 Concepts Limited
Head of Talent Development
Learn how we helped K11 Concepts Limited increase client retention
Zegna partners with The Clienteling Academy to enhance customer engagement and service excellence across APAC boutique networks.
"Working with Gogo is like taking a masterclass in luxury retail clientelling, consumer value and retention management. I would highly recommend Gogo if you want an objective evaluation of the commercial and learning / development opportunities suitable for your luxury retail business."
Zegna
Former Client Engagement Director Asia Pacific
Learn how we helped Zegna increase client retention
Holt Renfrew - prestigious Canadian luxury retailer partnering with The Clienteling Academy as training curriculum auditing partner to become a centre for clienteling excellence
"Gogo combines deep customer expertise with a pragmatic understanding of business goals. She translated the art of relationship-building into clear, actionable strategies that inspired our team and drove real results."
Holt Renfrew
Divisional Vice President
Learn how we helped Holt Renfrew increase client retention
Founder Gogo Cheng delivers a keynote speech for Simpson Marine, highlighting the pathway to clienteling excellence through relationship building.
"Gogo's workshop was excellent, and engaged us to think smarter on our customer experience throughout the company and all services we provide. I look forward to many more sessions with Gogo. Long live sincere human interaction, both in personal life and business."
Simpson Marine Limited
Vice President Marketing, Strategic Partnerships, Business Development
Founder Gogo Cheng delivers an opening speech at an exclusive Farfetch event
"Gogo has a deep understanding of the luxury customer and how to build experiences for them and deepen relationships over time."
Farfetch
Former Chief Operating Officer
Founder Gogo Cheng delivers a speech at an exclusive event highlighting her journey in building high-impact clienteling practices for luxury businesses.
"Gogo's journey through DFS, Burberry, Louis Vuitton, and Farfetch have fed her passion for the luxury consumer experience."
LVMH Group
President North Asia
Quintessentially - global luxury lifestyle concierge, partners The Clienteling Academy to help enhance customer engagement and service excellence.
"Gogo’s impact and influence on Louis Vuitton and Farfetch’s Private Clients’ culture is undeniable, and even in her absence, it will be felt for many years to come."
Quintessentially
Former General Manager, Lifestyle Services, Asia Pacific
Burberry - iconic British luxury fashion house partners with The Clienteling Academy to enhance customer engagement and service excellence.
"Her vast knowledge of the Asia markets and understanding of the clients helped pioneer the first luxury loyalty programme in the region."
Burberry
Consultant and former Director of Private Clients
Louis Vuitton - iconic French luxury maison, endorses The Clienteling Academy to help enhance customer engagement and service excellence.
"Gogo made a significant contribution to LV clientele culture formation and strongly contributed to business growth year on year."
Louis Vuitton
Former General Manager, Louis Vuitton Hong Kong