/* -- The root styles must go in the element of the structure with the name "Menu". --*/

/* The styles are applying to the last menu item and giving it the button styles, you can change the background color value to the one you want instead of "var(--neutral)". */

.header-1__menu {
  /* Selecting only the children of "bricks-nav-menu". */
  > .bricks-nav-menu-wrapper > .bricks-nav-menu > .menu-item{
    /* The styles will apply only to the child of the last element with the class "menu-item".  */
    &:last-child a {
      background-color: var(--primary);
      color: var(--primary-ultra-light);
      padding: var(--space-xs) var(--space-m);
      border-radius: var(--radius-xs);

      /* Button hover style */
      &:hover {
        background-color: var(--primary-hover);
        color: var(--white);
      }
    }
  }
}
William Grant & Sons - distinguished family-owned distillery, creators of Glenfiddich and The Balvenie, partnering with The Clienteling Academy as trainer and experience auditing partner

William Grant & Sons

Background

William Grant & Sons, a distinguished family-owned distillery, embodies a commitment to craftsmanship and innovation. Established in 1887, this renowned whisky producer prides itself on creating award-winning spirits such as Glenfiddich and The Balvenie.

The company’s dedication to quality and customer satisfaction fosters strong relationships with consumers and distributors alike, ensuring brand loyalty and trust.

This focus on service excellence not only enhances their reputation but also supports thousands of jobs within its facilities and throughout its extensive supply chain, positioning William Grant & Sons as a key player in the global market.

The Clienteling Academy was appointed as the trainer and experience auditing partner to support William Grant & Sons in becoming a centre for clienteling excellence. Thirty supervisors, seniors, and managers from global teams experienced The Art & Science of Clienteling™ over five days at their Scottish headquarters, from keynote speeches to learning labs.

Results

Following the training, feedback from customer relationship managers and sales managers demonstrates that the learning has been successfully transferred into the workplace.

Participants are now confidently practicing and implementing the principles of The Art & Science of Clienteling™, enabling the behaviors and mindset required by William Grant & Sons. Over 97% of learners are currently experiencing a positive uplift in their customer relationships.

Client Testimonial

We have been very pleased with The Clienteling Academy’s approach. They provided our customer relationship managers with the space to reflect, a thought-provoking program, and the energy to take action to improve their clienteling capability.

The Art & Science of Clienteling™ is a fantastic clienteling training program that is making a real, positive difference for our people and our workplace.

San
Global Distillers Library Manager