/* -- The root styles must go in the element of the structure with the name "Menu". --*/

/* The styles are applying to the last menu item and giving it the button styles, you can change the background color value to the one you want instead of "var(--neutral)". */

.header-1__menu {
  /* Selecting only the children of "bricks-nav-menu". */
  > .bricks-nav-menu-wrapper > .bricks-nav-menu > .menu-item{
    /* The styles will apply only to the child of the last element with the class "menu-item".  */
    &:last-child a {
      background-color: var(--primary);
      color: var(--primary-ultra-light);
      padding: var(--space-xs) var(--space-m);
      border-radius: var(--radius-xs);

      /* Button hover style */
      &:hover {
        background-color: var(--primary-hover);
        color: var(--white);
      }
    }
  }
}
Introducing the Learning Labs workshop at The Clienteling Academy

Clienteling Learning Lab

Embody

This Learning Lab is designed for:
Teams who need hands-on practice
Format: In-Person or Virtual
Participants Per Workshop: 15 max
Duration: 90 minutes

About

Clienteling Learning Labs are 90-minute experiential workshops focused entirely on practice, coaching, simulation, and skill application – bridging the gap between training and real-world behaviour, and powered by the core knowledge and skills from The Art & Science of Clienteling™ workshops.

Each Lab centres on a single behavioural focus and can be booked as a multi-session series to elevate team capability, accelerate habit formation, and drive immediate on-the-floor impact.

Behavioural Focus Covered

1

Powerful First Impression
SPCV techniques for impact

The Dance of Connection
Small talk and powerful question

Needs Discovery
Master uncovering client needs

Storytelling Influence
Craft stories that persuade

2

Communication Wardrobe
Present with clarity and style

Handle Objections
Respond with elegance and calm

Personalised Engagement
Design tailored engagement paths

Outreach Excellence
3-step outreach mastery

3

Hosting and Gifting
Master the art of hosting and gifting

Post-Purchase Engagement
Extend the customer lifecyle

Relationship Intimacy Circle
Elevate customer relationship

Participants will receive

Demonstrated behavioural capability
Personal feedback from The Clienteling Academy coaches
One-week micro-habit commitments
Learning lab performance snapshot
Strengths & growth point report

Leaders will receive

Team participation insights
Recommended coaching prompts
Behaviour progression trends*
*if combined with Evaluation Suite

Learning Formats

  • Guided practice

  • Triad simulations

  • Real client scenario role-play

  • Immediate facilitator feedback

  • Peer coaching

  • Micro-reflections

  • Behaviour tracking

Start your Journey here

Download Our Brochure to Learn More

Start Your Journey To Clienteling MasteryDownload Course Brochure