/* -- The root styles must go in the element of the structure with the name "Menu". --*/

/* The styles are applying to the last menu item and giving it the button styles, you can change the background color value to the one you want instead of "var(--neutral)". */

.header-1__menu {
  /* Selecting only the children of "bricks-nav-menu". */
  > .bricks-nav-menu-wrapper > .bricks-nav-menu > .menu-item{
    /* The styles will apply only to the child of the last element with the class "menu-item".  */
    &:last-child a {
      background-color: var(--primary);
      color: var(--primary-ultra-light);
      padding: var(--space-xs) var(--space-m);
      border-radius: var(--radius-xs);

      /* Button hover style */
      &:hover {
        background-color: var(--primary-hover);
        color: var(--white);
      }
    }
  }
}
Holt Renfrew - prestigious Canadian luxury retailer partnering with The Clienteling Academy as training curriculum auditing partner to become a centre for clienteling excellence

Holt Refrew

Background

Holt Renfrew, a prestigious luxury retail company, epitomizes a commitment to excellence and innovation in the fashion industry. Established in 1837, this iconic retailer is renowned for curating an exclusive selection of designer clothing, accessories, and beauty products from around the world.

Holt Renfrew’s dedication to quality and personalized customer service fosters strong relationships with its clientele, enhancing brand loyalty and trust.

This emphasis on delivering an exceptional shopping experience not only bolsters its esteemed reputation but also supports a vibrant community of fashion artisans and brands, positioning Holt Renfrew as a pivotal player in the luxury retail market.

The Clienteling Academy was appointed as the training curriculum auditing partner to support Holt Renfrew in becoming a centre for clienteling excellence.

Results

This collaboration focuses on developing tailored training programs that empower associates to build lasting client relationships, understand individual preferences, and deliver personalized recommendations.

As a result, Holt Renfrew aims to elevate service standards, foster deeper customer connections, and drive brand loyalty and satisfaction in a competitive luxury retail landscape.

Client Testimonial

I had the pleasure of working with The Clienteling Academy, and I can’t recommend them highly enough. Their approach to creating truly personalised and impactful customer experiences is unmatched.

The founder, Gogo, combines deep expertise in customer engagement with a pragmatic understanding of business goals, making the materials developed both inspiring and actionable. She has a unique ability to translate the art of relationship-building into clear, repeatable strategies that elevate teams and drive results.

Audrey
Former Divisional Vice President, Customer Experience